Effective Date: 01/06/2025

At Jac of Lice, we aim to get your order to you as quickly and reliably as possible. Below is everything you need to know about our shipping process.

1. Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and public holidays) after payment has been received. You’ll receive a confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times
We offer standard and express shipping across Australia:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days [Insert rate or “Flat rate: $X”]
Express Shipping 1–3 business days [Insert rate or “Flat rate: $X”]

Please note: Delivery times may vary based on location and carrier delays beyond our control.

3. Tracking Your Order
Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. Use this to monitor the status of your delivery via the carrier’s website.

4. Shipping Locations
We currently ship to all Australian states and territories.
International shipping is not available at this time.

5. Delays or Issues
While we do our best to meet delivery timelines, external factors such as weather, peak periods, or courier delays can impact shipping. If your order hasn’t arrived within the expected time, please contact us at info@jacoflice.com.au.

6. Incorrect Addresses
Please double-check your shipping address at checkout. Jac of Lice is not responsible for delays or losses caused by incorrect or incomplete shipping details.

7. Missing or Damaged Items
If your package arrives damaged or an item is missing, please email us at info@jacoflice.com.au within 7 days of receiving your order. We’ll work quickly to resolve the issue.

Need help with your order? Contact us,
Email: info@jacoflice.com.au